FAQ

1. What is Zocrates Time Travel Adventures?
Zocrates is a magical snail mail subscription that delivers illustrated letters from a fictional time traveler, Zocrates R. Sanders. Each adventure brings storytelling, sketches, and surprise keepsakes inspired by legendary people, fantastical places, and time-travel moments.

2. What’s included in each mail?
Each adventure includes:

  • A double-sided illustrated letter with a decorative border
  • A full-color original art print
  • Two themed keepsakes (stickers, bookmarks, notecards, etc.)
  • Optional: Collectible Tier with premium quote cards, LOMO cards, bookmarks, and more

3. What are the options available for purchase?

  • Zocrates Year One Adventures: A 12-letter bundle delivered monthly, featuring a curated storyline across time.
  • À la carte issues: Special standalone letters like Anne of Green Gables and Leonardo da Vinci are sold separately.

4. Who is this for?
Ideal for nostalgia lovers, bookworms, homeschoolers, stationery lovers, dreamers, and anyone who cherishes surprise, creativity, and the charm of snail mail.

5. When will I receive my first letter?
If you join the Zocrates Year One Adventure, your first letter ships out in the first week of the next month. À la carte issues ship within 3–5 working days after purchase.

6. What are the delivery times?

  • Local (Singapore): 3–5 working days after mailing
  • International: 2 to 8 weeks, depending on your country and postal system

7. Can I gift this to someone?
Yes! Both the full Year One Adventure and à la carte letters can be gifted. Enter the shipping address of the person you wish to gift it to. Add a note at checkout and we’ll take care of the magic.

8. What’s your refund policy?
We stand by our 100% happiness promise. If a letter arrives damaged or gets lost, we’ll send a free replacement. Keepsakes may vary depending on availability.

9. How do I request a refund or replacement?
Email us at risewithzocrates@gmail.com within 7 days of receiving your letter. Let us know your order details and we’ll work to resolve it quickly.

10. Is this suitable for children?
Yes! Our letters are family-friendly and designed for ages 8 to 110. They’re perfect for sparking curiosity, storytelling, and imagination—solo or shared.